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Emergency Ride Home Program
Howdy! Welcome to Get There Central Texas
Get There helps Central Texans find ways to get around that don't add to road congestion or air pollution.
For Employers
Becoming a Movability member means your organization can join the Get There network and have access to data about employee commutes.
When employers join Get There, their employees can immediately begin earning rewards by logging their trips. Movability will provide regular incentives for the types of commutes you want to encourage employees to take, whether that's telework, transit, biking, carpools, or shuttles.
Employers can also customize Get There for their employees by adding their own challenges, rewards, and incentives.
If you'd like help creating a network in Get There or moving your existing network into the Get There platform, please fill out this form. If you have additional questions, we're happy to help! Contact Alex Vogt for queries about Get There.
For Individual Commuters
You can use Get There to find ride matches and you can also log the trips you take - no matter what mode you use - to be eligible for prize drawings. Logging telework and drive-alone trips count too, but if you want to find travel options that are more active, more sustainable, or line up with your employer's commute benefits, use Get There to plan trips using:
- Bike/bike share
- Scooter share
- Carpools and bikepools
- Transit Bus
- Transit Rail
- Vanpools
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Start Earning Points and Win Prizes
By logging trips you're eligible for periodic prize drawings.
Join the Get There network to start logging trips and become eligible for prize drawings
You can win even more prizes if your employer is a Movability member! See if your employer is one of our current members. If you don't see your employer there and you'd like us to reach out to them about membership, fill out this form.
Emergency Ride Home Program
Get There Central Texas is excited to offer a regional Emergency Ride Home program to provide sustainable commuters a free or reduced-cost emergency ride home from work.
Get There Central Texas will reimburse emergency rides home for qualifying users up to a maximum of $75 per ride.
How It Works
If a Get There Central Texas user is unable to travel home (or to an emergency situation location) using the mode of travel they used to get to work, they may be eligible to receive a reimbursement of up to $75 to pay for the travel expenses. Learn how to request reimbursement:
1. Review the eligibility requirements below to make sure you qualify for the program.
2. Complete and submit the ERH Registration Form to enroll in the program.
3. Send a copy of your emergency travel expense receipt to alexv@movabilitytx.org. Email must include your name and receipt with the total cost of the emergency travel, date and time of the purchase.
Eligibility Requirements
· Commuters must have a Get There Central Texas account
· Log trips on Get There Central Texas* - You must log a qualifying mode at least once on the Get There Central Texas site in the two weeks prior to an emergency circumstance (i.e., if you have an emergency on Tuesday, July 19, you would qualify for an emergency ride home if you logged at least one qualifying round-trip commute from Tuesday, July 5 – Monday, July 18).
· Have used and logged a qualifying travel mode including:
- Carpool
- Vanpool
- Walk
- Bicycle
- Bike Share
- Scooter Share
- Bus
- Rail
- Telework
- Compressed or flex time
- Drive alone
- · Live or Work in the Program Service Area - Origin or destination of the qualifying commuting trips must be located within the Get There Central Texas Service Area, which includes Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, and Williamson Counties.
- · Have a qualifying emergency circumstance:
- - Personal or family emergency (e.g., break-in at home, home maintenance emergency, child suspended from school)
- - Personal or family illness
- - Unscheduled overtime
- - Typical commuting mode becomes unexpectedly unavailable (e.g., vanpool vehicle breaks down)
· Non-qualifying circumstances may include:
- Pre-arranged appointments, such as visits to the doctor or dentist
- Work-related travel, such as rides to the airport or business meetings across town
- Rides to work
- Transit delays
- Overtime that occurs regularly or scheduled in advance
- Transportation to a hospital or doctor’s office following an on-the-job injury.
Fine Print
Users may be reimbursed no more than 7 times per calendar year. Any rental car charges incurred after 24 hours will not be reimbursed. Reimbursement requests without a receipt cannot be honored – make sure you get a receipt from your transportation provider. Requests do not guarantee payment. Any inappropriate use of this program will be at the individual’s expense and jeopardize future eligibility for the program. Reimbursements are only offered while funds are available. The program may be changed at any time without notice. The Get There Central Texas Emergency Ride Home Program is administered by Movability. Personal information shared us will not be shared, sold, or distributed with third party organizations. This program is possible thanks to funding from the City of Austin.
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Frequently Asked Questions
1. How does Get There work?
Thanks to myCommute Solutions, a platform powered by RideAmigos, it's easy to log your trips - even your telework counts as a trip! All you do is enter the trips you took and the mode you used (e.g. carpooling, biking, public transit, driving). You'll earn points for each trip you log. Each week people who are actively logging trips are entered in random prize drawings for a $25 gift card. You can also use myCommuteSolutions to find ride matches and track how much money you're saving, how many calories you burn, and how much CO2 you save with different modes.
2. Does it cost anything to use Get There?
Nope! It's totally free to use. If you're an employer interested in becoming a Movability member, you can learn more about the price tiers of membership here.
3. Who runs Get There?
Get There is a program Movability developed with help from the City of Austin, the Capital Area Metropolitan Planning Organization (CAMPO), the Capital Area Council of Governments (CAPCOG), and RideAmigos. Movability oversees the Get There program, including incentives and data.
4. Do I have to be a Movability member to use Get There?
You don't have to be a member to use Get There, but if you're part of a business or organization that is a Movability member, you'll be eligible for more incentives and prizes on top of the random drawings that all Get There users can win.
5. How do I know my data will be secure?
Get There uses the myCommute Solutions platform, run by RideAmigos. You can read RideAmigos' privacy policy here. While trips logged in Get There Central Texas provide data about how Central Texans travel, all identifying information is kept private. Movability will not have access to, or disclose or share your personal identifying information with any external parties.
6. Who can provide me with an emergency ride home?
Commuters can select any transportation mode including Ride Hail or Taxi, Ride Share (Uber, Lyft, etc.), Rental Vehicle (Car, Bike, Scooter), Transit, Car Share, and a Company Fleet vehicle.
7. How do I provide verification for Emergency Ride Home reimbursement?
All reimbursement requests must be accompanied with some form of verification. The type of verification required will depend on the circumstances of your emergency event. Examples of verification include:
- Personal or family emergency (e.g., break-in at home, home maintenance emergency)
- Supervisor Contact that can verify that you left work early
- Documentation of a family/home emergency
- Personal or family illness
- Supervisor Contact that can verify that you left work early
- Documentation from school showing child was sent home
- Unscheduled overtime
- Supervisor Contact that can verify that you stayed in the office late
- Typical commuting mode becomes unexpectedly unavailable (e.g., vanpool vehicle breaks down)
- Contact info from carpool/vanpool partners
- Photos of vehicle breakdown (bike only)
8. If I tip my driver during an Emergency Ride Home will I be reimbursed for the tip?
No, Get There Central Texas cannot provide a reimbursement for any tip provided.
9. What if an emergency trip costs more than $75? Am I eligible for a trip reimbursement?
Yes, you are eligible for a reimbursement up to $75 if you have met all reimbursement requirements.
10. What if I need a ride to work? Is that eligible for emergency ride reimbursement?
Rides to work are not eligible for trip reimbursement.
11. I am signed up for Capital Metro's Guaranteed Ride Home Program, can you request reimbursement from the Commute Solution Emergency Ride Home program?
Yes, however, the Get There Central Texas Emergency Ride Home Program will only cover the reimbursement cost that is ineligible for reimbursement under Capital Metro's program. Movability staff will verify with Capital Metro if a user is enrolled and if they are or are not eligible for reimbursement under the program.
12. I need to make a stop at my child’s school, spouse's workplace, or the hospital before going home. Can I be reimbursed for the stops related to my emergency trip?
Yes, stops related to an emergency trip are eligible for reimbursement up to $75.
13. I am a part-time or contract worker. Am I still eligible for the Emergency Ride Home program?
Yes, you are eligible for the program if you are registered on Get There Central Texas and logged a qualifying trip within the 7 days prior to your emergency event.
14. What is considered a qualifying trip for Emergency Ride Home reimbursement?
Qualifying trips include: Carpool, Vanpool, Transit (Bus and Rail), Bike, and Walk.
15. I lost my receipt. Can I still have my Emergency Trip Home reimbursed?
Unfortunately, requests without a receipt are ineligible to receive reimbursement.