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How Revel is Helping the Community During COVID-19

Guest article by Movability member Revel

On March 16 with the stroke of a pen and an accompanying tweet, Austin Mayor Steve Adler set forth a Stay Home–Work Safe Order that abruptly restricted the city’s business operations and mobility to essential functions only.

This order, along with the Centers for Disease Control guidelines and statewide directives from Texas Governor Greg Abbott’s office, has set in motion a cascading effect of reduced travel and steep decline in commerce of all kinds.

For Revel, we had two choices–close up shop and sit on our hands or find innovative ways we can help until Austin can resume its normal way of life.

We decided firmly on the latter.

As a city-designated essential transportation service, we can still give Austinites a safe way to take necessary trips, whether it’s to their jobs at one of our hospitals or grocery stores or to run critical errands. We also have the opportunity to partner with and help the local institutions that are keeping Austin running, like local restaurants and food banks.

Our first Movability newsletter entry was intended to be a recap of Revel’s first SXSW, for which we had numerous exciting initiatives planned over a 10-day sprint.

Instead, we’re proud to share with Let’s Go News readers some of the ways Revel has transitioned to help Austinites and other users across our operating markets in New York City, Washington, D.C., and Oakland.

Our first initiative was to make Revel’s service free to frontline health care workers across all of our markets. The program has seen a wave of signups in just a few weeks, with nearly 1,000 doctors, nurses, respiratory therapists, and other essential health care professionals using Revel to commute daily to hospitals and clinics. In New York, Revel has expanded its service area and is helping health care workers in Brooklyn, Queens, and Manhattan care for patients in the nation’s COVID-19 epicenter.

In Austin, William Damron, a Patient Care Technician at St. David’s Hospital said, “Having access to Revel during the pandemic has been extremely helpful. Revel has allowed me to retrieve food and coffee before and after my shift, as well as run essential errands. This, in turn, has allowed me to show up to work at 100 percent.”

We have also been helping our vibrant food and service industry stay afloat in Austin, starting with assisting legendary local favorite El Arroyo deliver its famous margaritas and Tex-Mex directly to customers.

Revel has now expanded this effort to create a partnership program across all of our markets that allows restaurants to use Revel mopeds for free to make deliveries–saving them the commission fee charged by many large delivery platforms and letting them use their own employees. To date, partners in Austin include Torchy's Tacos South Congress, Old Thousand, TLV Austin and Emmer and Rye, along with El Arroyo.

Erin Frazier of Emmer and Rye shared, “Emmer & Rye and TLV are grateful for the opportunity to partner with Revel, allowing us the ability to personally deliver food to our customers and safely service the community during this time.”

Across our markets we are finding volunteer opportunities with local nonprofits to help in any way we can.

Revel believes these mounting challenges give us a chance to showcase our company’s culture of caring, connectedness, and community. As Revel’s presence grows here in Austin, we will continue to look for ways to best serve Movability employer members and other stakeholders critical to making Austin thrive.

If you’re a restaurant owner who could benefit from a partnership with Revel, please contact us at communityaffairs@gorevel.com. If you’re an employee of any health care provider visit our website and upload a photo of your employee ID card to get free rides.

We thank everyone who is doing their part, whether at home or in the community, to keep us all safe.